At The Rug Mart, we respect your privacy and are fully committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect both personal and non-personal information. Personal information includes details such as your name, email address, phone number, billing and shipping address, and payment details provided during the checkout process. Non-personal information includes technical data such as your IP address, browser type, device information, and browsing activity, which are collected through cookies and similar technologies to enhance user experience.

We do not store sensitive payment information such as credit or debit card numbers. All transactions are processed securely through trusted third-party payment gateways.

2. How We Use Your Information

The information we collect is used to provide you with the best possible service. This includes processing and fulfilling your orders, delivering products to your chosen address, communicating with you regarding your purchases, and responding to your customer service requests. We may also use your information to improve our website, personalize your shopping experience, analyze performance, and provide you with updates, promotions, or newsletters — but only if you have opted to receive them.

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers who help us operate our business, such as shipping companies, courier services, payment processors, and IT support providers. These parties are bound by confidentiality agreements and may only use your information for the specific purposes of fulfilling your order or improving our services.

In rare cases, we may disclose your information if required by law, legal proceedings, or to protect the rights, property, or safety of The Rug Mart, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, understand your shopping behavior, and improve site performance. You may disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

5. Data Security

We take the security of your personal information very seriously. All data is protected by secure socket layer (SSL) encryption, firewalls, and trusted third-party security systems. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security but continuously update our practices to safeguard your data.

6. International Customers

If you are accessing our website from outside Pakistan, please be aware that your information may be transferred to, stored, and processed in a country different from your own. By using our services, you consent to such transfers, provided that we continue to protect your information in accordance with this Privacy Policy.

7. Your Rights

You have the right to access, update, or request deletion of your personal information at any time. You may also opt out of receiving promotional communications by following the unsubscribe instructions included in our emails. If you wish to exercise any of these rights, please contact us directly.

8. Updates to This Privacy Policy

The Rug Mart reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page with the revised date. We encourage you to review this page periodically to stay informed about how we are protecting your information.